• I can't log into my account, what should I do?

    If you're having trouble logging in, first make sure you're using the correct email address and password. If you've forgotten your password, you can reset it by clicking the "Forgot Password" link on the login page. If you're still having trouble, please contact support at [email protected].

  • How do I access my course content?

    To access your course content, log into your account and navigate to ‘My Dashboard’ then click on the course you want to start. The course material will be available for you to view and complete at your own pace.

  • I have a question about the course content, who do I contact?

    If you have a question about the course content, head over to our MEMbers Club Community or please contact support at [email protected]. Our team will be happy to assist you.

  • How long do I have access to the course materials?

    You have access to the course materials for as long as you need to complete the course. However, access to certain courses or modules may have expiration dates, so please check the course description for more information.

  • I need to change my email address, how do I do this?

    To change your email address, log into your account and navigate to your account settings. From there, you can update your email address and save the changes. If you need assistance, please contact support at [email protected].

  • What do I do if I'm getting an error message when trying to log in?

    If you're receiving an error message when trying to log in, please take a screenshot of the error message and contact support at [email protected] with a description of the issue. Our team will be able to assist you in resolving the problem.

  • My video playback is stuttering, what should I do?

    This could be caused by a slow internet connection. Try closing other applications or tabs and checking your internet connection speed. If the issue persists, please contact support at [email protected].

  • I'm having trouble with downloading the course materials, what should I do?

    Make sure your device meets the technical requirements and that your internet connection is stable. If the issue persists, please try downloading the materials from a different device or internet connection. If the problem still persists, please contact support at [email protected].

  • How do I know if my progress is being saved?

    Your progress in the course is automatically saved as you complete the course materials. You can see your progress by logging into your account and navigating to the course page. If you're having trouble with your progress not being saved, please contact support at [email protected].

  • How do I get technical support if I'm having trouble with the course platform?

    If you're having trouble with the course platform, please contact support at [email protected]. Our team will be able to assist you in resolving the issue.

  • Can I access the course materials on multiple devices?

    Yes, you can access the course materials on multiple devices by logging into your account. Your progress will be saved across all devices.

  • I need to switch to a different device, how do I transfer my progress?

    Your progress is automatically saved as you complete the course materials, so you can switch devices at any time and pick up where you left off. Simply log into your account on the new device to access the course materials

  • I need help with an assignment or quiz, who should I contact?

    If you need help with a quiz contact support at [email protected]. Our team will be happy to assist you.

  • Can I download the course materials for offline viewing?

    This depends on the specific course you are taking. Some courses may allow for offline viewing, while others may not. Please check the course description or contact support at [email protected] for more information.

  • Can I receive a certificate upon completion of the course?

    This depends on the specific course you are taking. Some courses may offer a certificate of completion, while others may not. Please check the course description or contact support at [email protected] for more information.